• Publish Date
  13.04.2021
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We determine the place of Metro Istanbul in the world

Metro Istanbul, which is an affiliate of Istanbul Metropolitan Municipality (IMM), is also included in the Customer Satisfaction Survey organised by Nova & CoMET that is an international benchmarking organisation whose members are 41 metro lines from five continents. Participation in the study is available from April 12th to May 9th at https://www.surveymonkey.co.uk/r/MetroIstanbul-English

Turkey's largest urban rail operator Metro Istanbul participates in the Customer Satisfaction Survey organised by the international benchmarking organisation, Nova & comet whose members are 42 rail systems from 39 cities and 26 countries. Participation in the survey is available from April 12th to May 9th at https://www.surveymonkey.co.uk/r/MetroIstanbul-English

Nova & CoMET headquarters is based in England. Nova & Comet regularly organises a Customer Satisfaction Survey every year for metro operators that are members of the organisation. In this context, the passengers of all the member metro systems are asked questions about usability, ease of access, ease of use, information during the journey, customer service, crowd, pre-travel information, reliability, comfort and security to measure how satisfied they are with the services they receive. Member metro systems have the opportunity to see their rankings among the world metro systems and determine their development areas in "passenger satisfaction measurement" by evaluating the results of the survey.

Metro Istanbul took 2nd place in 2020

Metro Istanbul has been participating in the survey regularly every year since 2014. Achieving a satisfaction rate of 80% among the 26 member metro systems participating in Nova & Comet’s survey in 2020, Metro Istanbul was determined as the second metro with the highest satisfaction rate.

Aiming to improve the service quality and increase the satisfaction rate of its passengers, Metro Istanbul aims to get a good result in the survey to be carried out this year.

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